The most important core business in this role is to maintain our systems. So the ITIL processes (e.g. incident-/problem management, change- and configuration management) are very important and you are able to help to stay in control. You know how to assess risks and distinguish main issues from side issues. You are also able to ensure controlled change – in accordance with quality standards and the required non-functional – of the applications using the standard processes (change-/release management).
Within IT Systems our way of work is Agile. That’s why experience with methods like Agile, SCRUM, Lean knowledge and a mindset of continuous improvement is a must. One of our ambitions is radical automation (known as IT4IT) and it’s also important to take ownership to focus on automating, CI/CD, work within your team. You can carry out activities in the area of automated (test) environment coordination and life cycle management.
Experience with Azure DevOps , Service Manager, Authorisation request is also a must have.
The competencies like result and change driven, strong communication skills, team player and cooperation are very essential.
Requirements
- Excellent and strong communication skills in English (verbal and in writing);
- Continuity is your highest goal (Incident- and Problem management within complex IT chains, active Monitoring);
- Knowledge of and experience with Agile, SCRUM, Lean and ITIL;
- Hands on experience with GIT, Azure DevOps , Service Manager;
- Knowledge of CI/CD Pipeline, release management and deployment process;
- Knowledge of and experience with C# (pref. net 4 or higher), databases such as Oracle and MS SQL Server Integration Services & MS SQL Server Reporting Services;
- Asp.net, MVC Framework;
- A basic mind-set of continuous improvement, flexibility and taking ownership. You focus on automating work in and around the team;
- You are able to convince people independently within the team and stakeholders outside the team of release deliverables and quality standards;
- You know how to assess risks and distinguish main issues from side issues;
- You are able to ensure controlled change – in accordance with quality standards and the required non-functional – of the applications using the standard processes (change-, release management);
- You can carry out activities in the area of automated (test) environment coordination and life cycle management
