Key Responsibilities:
- Serve as the primary Customer Experience Specialist, providing expert-level guidance on ServiceNow platform architecture, with a specific focus on the Common Service Data Model (CSDM).
- Lead the design, implementation, and planning phases of the ServiceNow platform, ensuring best practices are followed in alignment with customer needs and industry standards.
- Act as a trusted advisor and expert, confidently leading meetings and discussions, offering insights, and influencing key decision-makers.
- Conduct in-depth architectural reviews and work with stakeholders to ensure technical alignment, risk mitigation, and robust solution design.
- Deliver detailed, high-quality documentation, ensuring clarity and completeness to facilitate smooth transitions and long-term maintainability.
Key Qualifications:
- 5+ years of experience in ServiceNow architecture, with a strong background in design, implementation, and planning.
- Proven expertise in implementing Common Service Data Model (CSDM) frameworks.
- Extensive experience working directly with customers and familiarity with industry best practices across various sectors.
