Duration: 6 months + extensions
Location: London (Full-time Onsite)
Pay rate: Negotiable
Inside IR35
See Job Role:
- We are looking for an accomplished Application Support Engineer with excellent technical and problem-solving skills, with the ability to work under pressure and to deadlines.
- You will join the existing application support team part of Tech Ops who provide comprehensive support for a suite of in-house and vendor Asset Management applications.
- The existing team have a broad range of technical skill, is dynamic and highly disciplined in its approach. As a team member you will be expected quickly learn key applications, in-depth, develop the ability to investigate incidents to resolution as they arise as well providing on-going BAU support to the user community.
Key Responsibilities:
To handle business queries received and see them through to resolution where possible, and when required, logging with appropriate 3rd parties.
• Develop the ability to investigate complex data integrity issues using SQL and provide solutions, develop data fixes.
• Troubleshoot production incidents and collaborate with third parties, developers to resolve and implement permanent fixes.
• Monitor batch processing to ensure timely availability of business data escalating urgent issues requiring more in-depth knowledge to appropriate resources.
• Maintain a vigorous process of logging updates in service requests (ServiceNow) and assigning issues to relevant support teams and external suppliers as required.
• Ensure technical support documentation and KBs are maintained and kept updated.
• Focus on continuous improvement always working to improve existing processes and enhance through automation.
• Continually incorporate quality management, assurance, company security and best practices into all support areas to ensure services are delivered within agreed business requirements.
Knowledge:
- Proven experience in a similar role
- Experience of service management (ITIL)
- Experience with ServiceNow or similar
- Excellent interpersonal skills and strong team player
- A keen problem solver
- Ability to communicate effectively, especially during incidents
- Determined, self-motivated and resourceful to own tasks from start to finish
- Demonstratable experience in Oracle and/or Microsoft SQL, SQL queries, Windows and Linux, scripting using bash or Python
- Ability to plan and organise workload and learn quickly
- Experience with scheduling tools such as Atomic / UC4 or similar
- Advanced Excel / MS Word/PowerPoint
